Return and Refund Policy

Effective Date: September 17, 2026

At Savorly.shop, we value every customer and are committed to providing quality products, reliable service, and a smooth shopping experience. We understand that sometimes a product may not meet your expectations, and we have created this Return and Refund Policy to clearly explain your options.

This Return and Refund Policy applies to all purchases made through https://www.savorly.shop/.

1. Return Eligibility

We accept returns for eligible products within 30 days from the date you receive your order.

To qualify for a return:

• The item must be unused, unworn, and in its original condition.
• The product must include all original packaging, accessories, and included materials.
• The item must not show signs of damage, modification, misuse, or excessive handling.
• Proof of purchase or order information must be provided.

Due to hygiene, safety, and personal-use considerations, certain products may not be eligible for return if they have been opened, used, or altered.

2. Product Condition Requirements

Savorly.shop carefully inspects returned products to ensure they meet our quality standards. Items returned with:

• scratches caused by improper use,
• missing components,
• damaged packaging,
• signs of wear,
• unauthorized modifications,

may not qualify for a refund.

For products such as lighters and personal accessories, customers are responsible for ensuring items are returned safely and legally according to applicable shipping regulations.

3. How to Request a Return

To initiate a return, please contact our customer service team:

Email: [email protected]

Please include:

• Your full name
• Order number
• Product name
• Reason for return
• Photos or supporting information if the item arrived damaged

Our team will review your request and provide return instructions.

4. Return Shipping

Customers are responsible for return shipping costs unless:

• The wrong item was shipped,
• The product arrived defective,
• The order was damaged during delivery.

Approved returns must be shipped to:

FAMILYTREES WORLD INC
Return Department
1636 London Ranch Road
Glen Ellen, CA 95442
United States

We recommend using a trackable shipping method. Savorly.shop is not responsible for packages lost during return transit.

5. Refund Processing

Once we receive and inspect your returned item, we will notify you regarding refund approval.

Approved refunds will be processed to the original payment method within 5–10 business days.

Please note that your bank or payment provider may require additional processing time before funds appear in your account.

6. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please provide:

• Order number
• Description of the issue
• Clear photos showing the problem

We will evaluate the situation and provide an appropriate solution, which may include replacement, store credit, or refund.

7. Cancellation Policy

Orders may be canceled only before they enter processing or shipment.

Once an order has been shipped, cancellation is no longer available, and customers must follow the return procedure described above.

8. Policy Changes

Savorly.shop reserves the right to update this Return and Refund Policy at any time. Any changes will become effective when posted on this page.