What should I do if I lose the charging cable that comes with the wallet?

If you lose the cable or have any charging issues, please contact ESR for assistance. The wallet fully recharges in 1.5 hours, lasts up to 6 months per charge, and supports up to 500 charging cycles.

What should I do if my wallet isn't connecting to Find My?

If your wallet isn't connecting to Find My, try these steps:

1. Check that the wallet is on.

2. Reset it: Press the button 5 times, holding the 5th press for 3 sec until a rising tone plays.

Still not connecting? Contact us for help.

Which phones is the wallet compatible with?

This wallet works with iPhone 12 series and later (except iPhone 12/13 mini) designed to work with MagSafe accessories.

For Android phones, you can use a MagSafe-compatible case. However, the Find My app is not available for Android phones.

What should I do if I can't locate my wallet in the Find My app?

If you can't locate your wallet, try these steps:

1. Make sure your wallet is charged and stays within 50 m of your phone.

2. Restart or factory reset the wallet.

Still not working? Ask us for help.

Why isn’t my MagSafe wallet charging or responding when connected to the charging lead?

If your wallet isn’t charging or responding when connected, follow these steps:

1. Make sure the charging cable is fully inserted.

2. Retry using a 5V/1A or 5V/2A power adapter.

Still not charging properly? Contact us for help.